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Shipping & Returns

Shipping & Returns

 

Shipping

We custom print our decals to order, therefore it can take 10-15 business days to complete this process, however  most orders are shipped within a few days.  We can ship to any address in the world.  Shipping rates for most items are based on weight.  Please note that international shipments may be subject to customs taxes which are the buyer's responsibility.  Most international orders are shipped in a standard business envelope.  Please look for a return address that reads "William Anderson".

Returns

Decals with production defects or errors may be returned within 30 days for exact exchange according to original order.  If you need to return your decals, please contact us at customercare@velocals.com and include clear, close up photos of the defect.  Velocals is not responsible for damage caused by customer mishandling decals or by failure to follow installation and finish instructions exactly.  If your order is determined to be eligible for exchange, you will be given an RMA number.

Velocals decals are made to order.  Therefore, returns will not be refunded if you have made an error on selection of sku, colors, materials, or size.  Feel free to contact us if you have questions about size.  If uncertain about colors, please see sku 582 where you may purchase color swatches.

Allow about 4 weeks to receive replacements, depending on shipping and production times.  Be sure to return your item in the original (or similar) packaging, enclose a copy of the invoice and RMA number, and send with tracking (if domestic). Returned decals must arrive in new, undamaged condition. Decals returned without following the preceding steps will not be refunded.  

 

 

 

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